Privacy Policy

Last updated: 1 May 2025

1. Introduction

This Privacy Policy explains how CrownWall collects, uses, stores and protects personal information when you visit our website, contact us, request a demo, start a trial, use our services, or communicate with us.

We are committed to handling personal information responsibly, securely and transparently.

2. Who we are

CrownWall provides cybersecurity and application protection services, including web application firewall, bot protection, DDoS protection, API security, load balancing and related services.

Email: info@crownwall.net

Website: https://crownwall.net

3. Information we collect

Contact and business information

name;

business email address;

phone number;

company name;

job title;

country or region;

company website;

enquiry details;

preferred demo time;

communication history.

Trial, demo and onboarding information

domains or websites you ask us to protect;

current hosting or cloud provider;

current security provider;

estimated traffic volume;

security requirements;

technical environment details;

support requests and onboarding information.

Website and usage information

IP address;

browser type;

device information;

pages visited;

time and date of visit;

referral source;

cookie identifiers;

approximate location based on IP address;

interaction with forms, pages and campaigns.

Service-related technical data

Where you use CrownWall services, we may process technical information necessary to provide security and application delivery services. This may include:

request metadata;

IP addresses;

URLs and headers;

security event logs;

traffic patterns;

bot signals;

firewall events;

API request information;

diagnostic and performance data.

The exact data processed may depend on the services purchased and the customer configuration.

4. How we collect information

We collect information when you:

visit our website;

complete a contact, trial or demo form;

subscribe to updates;

communicate with us by email, phone or other channels;

use our services;

attend meetings, demos or events;

interact with our marketing campaigns;

work with us as a customer, supplier or partner.

We may also receive information from third-party business platforms, analytics providers, CRM systems, security tools, hosting providers or partners, where legally permitted.

5. How we use personal information

We may use personal information to:

respond to enquiries;

arrange demos and meetings;

provide trials and onboarding support;

deliver, secure and manage CrownWall services;

monitor website and service performance;

detect, prevent and investigate security threats;

provide customer support;

send service messages and administrative communications;

manage customer, supplier and partner relationships;

improve our website, products and services;

send marketing communications where legally permitted;

comply with legal, regulatory and contractual obligations;

protect our rights, systems, customers and users.

6. Lawful bases for processing

Contract

We may process personal information where necessary to provide services, respond to trial requests, manage customer accounts or take steps before entering into a contract.

Legitimate interests

We may process personal information for our legitimate business interests, including responding to business enquiries, improving our services, securing our systems, preventing fraud, managing B2B relationships and marketing relevant services to business contacts.

Consent

We may rely on consent for certain activities, such as non-essential cookies or specific marketing communications where consent is required. You can withdraw consent at any time.

Legal obligation

We may process personal information where necessary to comply with legal, regulatory, tax, accounting or security obligations.

7. Marketing communications

We may send marketing communications to business contacts where legally permitted. You can opt out of marketing emails at any time by using the unsubscribe link in our emails or contacting us directly. We will still send important service, security or administrative communications where necessary.

8. Cookies and analytics

We use cookies and similar technologies to operate our website, understand usage, improve performance and support marketing. For more information, please see our Cookie Policy.

9. Sharing personal information

We may share personal information with:

hosting and infrastructure providers;

CRM and email service providers;

analytics and marketing platforms;

payment and billing providers;

professional advisers, including lawyers, accountants and auditors;

security and monitoring providers;

partners or resellers involved in delivering services;

regulators, authorities or law enforcement where required by law;

potential buyers, investors or advisers in connection with a business transaction.

We do not sell personal information.

10. International transfers

Some providers or systems may process personal information outside the United Kingdom or European Economic Area. Where this happens, we will take steps designed to protect the information in accordance with applicable data protection laws, such as using appropriate contractual safeguards.

11. How long we keep information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

12. How we protect personal information

We use technical and organisational measures designed to protect personal information, including access controls, monitoring, encryption where appropriate, secure hosting, logging, vulnerability management and internal security procedures. However, no system can be guaranteed to be completely secure.

13. Your data protection rights

Depending on applicable law and circumstances, you may have the right to:

access your personal information;

correct inaccurate information;

request deletion;

restrict processing;

object to processing;

request data portability;

withdraw consent;

complain to a data protection authority.

To exercise your rights, please contact us using the details below.

14. Complaints

We encourage you to contact us first if you have concerns about how we handle your personal information. You also have the right to complain to the UK Information Commissioner’s Office.

ICO website: https://ico.org.uk

ICO helpline: 0303 123 1113

15. Children

Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children.

16. Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. You should review their privacy policies before providing personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. If we make material changes, we may provide additional notice where appropriate.

18. Contact us

For questions about this Privacy Policy or to exercise your data protection rights, please contact us:

Email: info@crownwall.net

Website: https://crownwall.net